1. What are Virtual Guided Tours?
Virtual Guided Tours are immersive experiences that allow you to explore fascinating destinations and attractions from the comfort of your own home or wherever you are right now. Through high-quality videos, interactive content, and expert narration, you can take off on our virtual journeys and discover the beauty and cultural richness of various magnificent places in and around South Gippsland.
2. How do Virtual Guided Tours work?
Our Virtual Guided Tours can be accessed through our website or mobile app. Simply browse our collection, choose the tour that interests you, and complete the purchase process. Once purchased, you’ll receive instant access to the tour, either through a download link or an online viewing platform. You can then enjoy the tour at your own pace, following the provided instructions.
3. How can I purchase a Virtual Guided Tour?
To purchase a Virtual Guided Tour, follow these steps:
Browse our collection of tours and select the one you want.
Click on the “Add to Cart” button on the tour page.
Proceed to the checkout page and provide the required information.
Choose your preferred payment method (credit card, debit card, digital wallet), and complete the transaction.
After successful payment, you will receive immediate access to download or access the tour.
4. What payment methods are accepted?
We accept major debit and credit cards, including Visa and Mastercard. Additionally, we also support payment through popular digital wallets such as PayPal and Apple Pay.
5. How do I access the Virtual Guided Tour after purchase?
Upon completing your purchase, you will receive an email containing a unique link or instructions on how to download the Virtual Guided Tour. Simply follow the provided instructions to access the tour. Alternatively, you can log in to your account on our website and access the tour from your purchase history.
6. Can I download the Virtual Guided Tour and watch it offline?
Yes, you can download the Virtual Guided Tour to your preferred device (computer, smartphone, tablet) and enjoy it offline. The downloaded files will be yours to keep and re-watch whenever you like. However, please note that some tours may have specific licensing restrictions that limit offline usage.
7. Are there any technical requirements to enjoy the Virtual Guided Tours?
To enjoy our Virtual Guided Tours, you’ll need a stable internet connection and a compatible device (computer, smartphone, tablet). We recommend using the latest version of web browsers such as Chrome, Firefox, Opera, Safari, or Edge for optimal viewing experience. Specific technical requirements, if any, will be mentioned on the tour page.
8. Can I share the Virtual Guided Tour with others?
The Virtual Guided Tours are intended for personal use only. Sharing or distributing the tour files or access links to others without authorization is strictly prohibited and violates our terms of service.
9. How long can I access the Virtual Guided Tour?
Once you’ve purchased a Virtual Guided Tour, you will have unlimited access to it. There is no expiration date, and you can revisit and enjoy the tour as many times as you like.
10. What is your refund policy?
We aim to provide high-quality Virtual Guided Tours. However, if you encounter any technical issues or are unsatisfied with your purchase, please contact our customer support within 7 days of your purchase. We will assess each case individually and work towards a satisfactory resolution, which may include a refund or an alternative tour.
11. How can I get customer support?
Our customer support team is here to assist you. You can reach us by email at support@south-gippsland.com or by calling our toll-free number at 1800 362362. We aim to respond to all inquiries within 24 hours and provide prompt assistance.
12. Are there discounts or promotions available?
We occasionally offer discounts and promotions on our Virtual Guided Tours. To stay updated on our latest offers, subscribe to our newsletter or follow us on social media. Additionally, group discounts or special packages may be available for certain tours, which will be mentioned on the tour pages or during the checkout process.
13. What are your policies? Here are our Privacy Policy, Refund Policy, and website Terms & Conditions, and for anything else, please Contact Us.